Patient Services Representative - Dental

Performs clerical duties to support the daily business activities of the department. Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.

Essential Functions

1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and help the Dental Department maintain excellent Patient Satisfaction scores.

2. Answers telephones, routes call, takes messages and provides routine information to patients or staff. Responds to all telephone inquiries in a timely and courteous manner.

3. Provides guidance and direction to visitors and patients. Calls for transportation as necessary.

4. Verifies patient’s demographic and personal information and enters them in the appropriate EHR program.

5. Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and MediCal.

6. Schedules appointments by telephone and in...