Part Time - Help Desk Support Technician

Swire Properties is looking for a part time customer service-oriented Help Desk Technician to provide technical support to end users in an efficient and accurate manner. The role of the Help Desk Technician is to assist fellow employees who are experiencing technical difficulty with the use of IT applications and systems. They ensure that an effective solution is provided to the user. Complex and/or high priority problems are escalated to more senior level staff for resolution when needed.

PRINCIPAL RESPONSIBILITIES

• Provide end user desktop, laptop, phone, and tablet support with a customer first focused approach
• Installing, maintaining, and supporting technical infrastructure including hardware and system software
• Perform root cause analysis for service interruption recovery and implement preventive measures
• Coordinate work schedule with the Technology team, prioritize tasks based on our help desk system and follow up on the progress of...