Overnight (EST/EDT) Internet Service Provider Customer/Technical Support

Honest Networks is hiring a Support Resource to join our growing team. The hours for this full-time position would be 11:59pm to 7:59am Sunday night to Friday morning (5 days) ET and the role will include handling support tickets that come in over phone, text, website chat, and email (cumulative support hours 40 hours per week).

In addition to technical IT / network engineer skills, this team member should have a passion for helping our internet subscribers receive a fast, stable and secure internet connection, and an enthusiasm for solving problems. Customer focus and attention to details critical!

Primary Responsibilities

• Responding quickly and thoughtfully to incoming support inquiries and issues.
• Communicating directly with existing and prospective customers via phone, text, web chat, and email.
• Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues.
• Monitoring network alerts and...

Honest Networks is hiring a Support Resource to join our growing team. The hours for this full-time position would be 11:59pm to 7:59am Sunday night to Friday morning (5 days) ET and the role will include handling support tickets that come in over phone, text, website chat, and email (cumulative support hours 40 hours per week.

In addition to technical IT / network engineer skills, this team member should have a passion for helping our internet subscribers receive a fast, stable and secure internet connection, and an enthusiasm for solving problems.

Primary Responsibilities

• Responding quickly and thoughtfully to incoming support inquiries and issues.
• Communicating directly with existing and prospective customers via phone, text, web chat, and email.
• Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues.
• Monitoring network alerts and engage engineers when appropriate.
• Perform...