Operations Coordinator (Service Support)

Our Platform Services division is seeking an experienced Operations Coordinator to support a high-profile government contract. This hands-on position will focus on maintaining customer satisfaction and relationships between internal team members and stakeholders. The ideal Operations Coordinator will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement.

Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage.

Key Responsibilities

• Communicates with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements
• Facilitate customer satisfaction surveys and provide results to primary stakeholders
• Act as an internal escalation point for Service Support representatives
• Verify accuracy...