Onsite Customer Service Representative (ORLANDO)

Scope of work:

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.

Requirements

• USB Headset MUST BE any of the following:
• Plantronics 3320 Blackwire – Approx.. $54.95 on...

• Training Start: September 6, 2024
• Training Time: 11:00AM – 7:30PM EST, Monday - Friday (2 weeks training, 1 week nesting)
• Location: 8517 South Park Circle Building C, Suit 400 Orlando, Florida 32819
  
  
  
  As a Tier I Customer Care Call Center Representative you will seek to create a positive experience for each caller. 
• You will be listening to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, cancelling the protection, and/or answering questions related to a benefit. 

Requirements

•  1 year Customer service experience
• Strong communication and listening skills
• Ability to multi-task and manage time effectively
• Writes clearly, concisely and effectively
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