Full-time
Online Support Ticket Assistant - Work remote, no experience needed
The House Of Mercier
N/A
Join The House of Mercier as an Online Support Ticket Assistant! This is an exciting opportunity for those looking to start their journey in customer service, as no prior experience is required. In this fully remote role, you will be responsible for handling customer inquiries and support tickets, ensuring that our clients receive the assistance they need promptly. If you are enthusiastic about providing outstanding customer service and thrive in a remote work environment, we want to hear from you!
Responsibilities
- Respond to customer inquiries via support tickets in a timely and professional manner.
- Identify customer issues and guide them toward appropriate solutions.
- Document customer interactions accurately for future reference and quality assurance.
- Collaborate with team members to enhance overall customer satisfaction.
- Participate in ongoing training sessions to improve your product knowledge and skills.
- Keep...