Online Focus Group Host - Part-Time

POSITION SUMMARY: 

The primary function of this role is to provide technical support and troubleshooting assistance to customers while hosting live online focus groups and provide high quality product support to our end users via tickets, email, chat, and phone.  

KEY JOB RESPONSIBILITIES: 

• Independently host online focus group sessions, running on the QualMeeting and QualBoard platform while actively listening and watching each session to provide technical support as needed, aiming for the highest quality experience for our clients and participants.  

• Responsible for promptly answering requests via tickets, chats, emails, and phone, providing exceptional customer service.  

• Perform tasks related to a variety of QualProduct setup and deliverables, including, but not limited to, technical check status, updating session statues, and updating...