Omni - Channel Engineer

Sunlighten is on the lookout for an Engineer: for Omni-Channel Solutions! This person will serve as the Engineering Lead, responsible for developing and managing omni-channel solutions that ensure a consistent customer experience across multiple platforms, including online, mobile, social media, in-store, and call centers. This role enables customers to seamlessly engage with the Sunlighten brand, regardless of the channel they choose. As the Omni-Channel Engineer, your primary responsibility will be to deliver a unified customer view and ensure seamless transitions across channels. You will integrate communications—such as phone, email, chat, SMS, and social media—into a single, cohesive platform. This position plays a critical role in driving revenue and fostering brand loyalty by creating a seamless and exceptional customer experience.

Duties/Responsibilities:

• Develop and refine an omni-channel...