NOC Technician

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate!

Job Expectations:

• Utilize the service ticket system to log all requests, activities, and labor
• Communicate professionally with customers and internal staff
• Troubleshoot/resolve reported issues with client-facing services
• Aid clients with basic use of common applications and operating systems
• Manage user profiles and resolve file permissions and file access issues
• Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and...

Summary

Vista Del Mar is an inpatient psychiatric hospital serving Ventura and the surrounding areas. Our Mental Health Workers provide direct care to our clients in the form of greeting and orienting new clients, crisis de-escalation and intervention, and assisting clients with completing treatment related activities and daily life tasks. Mental Health Workers are an essential part of our multi-disciplinary team that help to ensure the safety and dignity of our hospital’s environment.

Full time and part time positions available.

COVID VACCINATION REQUIRED FOR THIS POSITION.

Pay

Approximate: $19.50 - $25.00 (Shift differentials will be applied)

Work Expectations

A Mental Health Worker needs to be a good communicator, with both clients and staff. This includes having a high school level reading and...

The NOC Team is the heart of our Support Operations division and an entry-level technical role.

This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.

Essential Duties and Responsibilities:

• Act as a point of contact for all types of service requests.
• Communicate directly with customers as needed.
• Assist in coordination of the support teams to maximum utilization and improve communication.
• Monitor alert systems and take appropriate action.
• Assist in management of the emergency process for support requests requiring escalation.
• Work with support technicians and management to do whatever is necessary to provide...

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate!

Job Expectations:

• Utilize the service ticket system to log all requests, activities, and labor
• Communicate professionally with customers and internal staff
• Troubleshoot/resolve reported issues with client-facing services
• Aid clients with basic use of common applications and operating systems
• Manage user profiles and resolve file permissions and file access issues
• Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and...