NICE CXONE InContact Contact Center Engineer

Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED.

Local and non-local candidates can apply. MUST BE WILLING TO RELOCATE

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.  Specifics below:

·      Confident in a client facing role and possess the ability to manage multiple stakeholders.

·      Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.

·      Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).

·      Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network...