Merchant Services - Terminal Technical Support Manager

At Simpay, our goal is to make the life of business owners simpler. We achieve this by providing our customers with solutions that save them time and money. Our products and services, backed by in-house support, include credit card processing terminals, payroll, insurance, and sales-building tools. We are excited to expand our growing team.

The Technical Support Manager position is responsible for the daily management of team members with an overall goal of providing quality and efficient service to merchants and sales. The position is responsible for assisting the director with development, procedures, scheduling, coaching, and training team members. Additionally, the Technical Support Manager will assist the Director with daily operations of the technical and service departments.

Duties and Responsibilities:

• Monitor trends, plan, and implement staffing schedules based on business needs.
• Monitor phone queues, ticket...