Member Services Driver

COMPLIANCE WITH REGULATIONS

Works closely with all departments necessary to ensure that the processes, programs, services are accomplished in a timely and efficient manner in accordance with CHG policies, procedures and in compliance with applicable state and federal regulations including Centers for Medicare and Medicaid Services (CMS) and/or Medicare Part C and D, Department of Health Care Services (DHCS) and Department of Managed Health Care (DMHC).

RESPONSIBILITIES

• Respond to calls from passengers according to the protocols established by Community Health Group.
• Receive and follow members locations through the software, and follow the route as given.
• Ensure timely arrival at the members destinations, and inquire into further destinations.
• Greet members when they embark into the vehicle.
• Confirm members identity by using their name to establish familiarity.
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