Manager, Customer Support (Hybrid)

As the Manager, Customer Support, you will oversee and lead a team of customer support representatives, providing guidance and support to ensure exceptional customer service. Additionally, you will collaborate with cross-functional teams to address customer concerns, identify and implement process improvements, and drive customer success initiatives.

What You'll Do:

• Lead all aspects of the global Support org and deliver on key performance indicators (CSAT, response time and resolution time) 
• Hire, train and coach a team of customer support specialists to deliver exceptional customer support experiences 
• Build from the lens of delivering empathetic, effective & valuable customer experiences to each user 
• Drive strategic initiatives within the Support team and cross-functionally to improve our ability to provide unparalleled customer service 
• Work with our product team to...