Manager, Consumer Intake Team

Founded in 2009, Lawyer.com is a leading U.S. legal directory that has matched over a million consumers with local lawyers. We take pride in successfully connecting consumers in a time of need with qualified local legal representation. To support our mission, we are seeking a dedicated and passionate Consumer Intake Manager to lead our Basking Ridge team delivering exceptional lawyer matching services to consumers.

As the Consumer Intake Manager at Lawyer.com, your responsibilities include:

• Manage a team of Intake Specialists responsible for processing a high daily volume of consumer phone referrals.
• Set clear goals, establish performance expectations, and regularly assess individual and team performance to drive continuous improvement.
• Develop and streamline the consumer intake process, implementing best practices to ensure efficient and accurate handling of customer interactions.
• Work with the product and tech development teams...