Manager, Community Technical Support - Hybrid (Remote/On-site)

BASIC FUNCTION

Lead a team of support analysts that provide technical support to the contract agent community from onboarding through completion of their contract with Working Solutions. Design and implement technical support best practices to enhance and simplify the contractor’s experience, while contributing to the growth and success of Working Solutions.

PRINCIPAL ACCOUNTABILITIES

• Lead the Technical Onboarding and Support teams responsible for the initial configuration of remote contract agent’s computers and on-going support of technology used to support Working Solutions’ clients.
• Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.  Advise on technology and security issues during prospect and client meetings.
• Work closely with Program Managers to determine agent systems challenges, and with IT Team to ensure that network...