Logistics Support Specialist

Principal Function: The Logistics Support Specialist is responsible for assisting with daily operational activities, such as reviewing reports, managing route escalations, finalizing orders, and responding to customer inquiries.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Review End of Shift (EOS) report provided from first shift and complete remaining tasks.
• Proactively review open routes and determine escalation protocols.
• Review and clean dispatch board.
• Nightly resolution of open or unallocated orders to be closed out.
• Review and delete AD Hoc stops for specified customers and ensure all routes are properly closed out with Proof of Delivery (POD)
• Review and confirm all commission orders are properly assigned and closed out.
• Review and confirm all orders are properly assigned and closed out.
• Enter driver pay...

Principal Function: The Logistics Support Specialist is responsible for interacting with customers, independent contractors, and internal departments while providing exceptional customer service in response to their inquiries, concerns, and requests about NOW Courier’s services.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Provides telephone support for customers, independent contractors, internal departments, and employees.
• Receives, processes, and verifies the accuracy of orders from customers while utilizing NOW Courier computer database.
• Provides quotes and enters orders to customers based on delivery information, mileage, customer requests, weight restrictions, and any additional fees incurred.
• Maintains address database.
• Files and maintains assigned driver manifests and other assigned documents according to record retention guidelines and...