Library Associate 3 (FT) - Customer Service

Position Summary:

The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library

locations (staff over 20) and may supervise Junior Library Associates. The primary responsibility is at the

circulation desk, providing excellent customer service handling and overseeing the opening of accounts,

placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving

patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library

programs and/or volunteer coordination.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all

areas of the library

• Work closely with Librarians and library management...