Level 2 Tech for Managed IT Services Provider

Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Responsibilities

• Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution 
• Utilize tools and documentation provided as necessary in resolving technical issues 
• Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems 
  
• Effectively use escalation procedures as necessary 
  
• Be an advocate for providing satisfaction to clients...