Leonardo247 - VP, Customer Success

Leonardo247 is a fast growing SaaS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.

Reporting directly to our COO, the Head of Customer Experience at Leonardo247 will be at the helm of our Customer Success Team. This role involves building, scaling, and leading our Help Desk, Implementation, and Account Management teams ensuring our clients fully realize the value of our software solutions. Given Leonardo247’s subscription-based business model, the VP of Customer Success is essential to our long-term growth and customer retention.

Responsibilities

• Build and scale a comprehensive customer strategy that focuses on high value realization, retention, and growth. You’ll report and optimize KPIs: TTV, Customer Health, GRR, & NRR.
• Coach and develop ICs and Managers to ensure high performance and retention.
• Manage,...