Learner Experience Manager

About The Role

As a Learner Experience Manager, you are the frontline champion for learners and the instructional team.  Reporting to the Sr. Manager of Academics and Learner Success, you will drive high learner satisfaction (NPS, CSAT), instructor performance, and strong learner graduation rates.  You will collaborate with cross-functional teams to support all academic operations while ensuring positive and transformative learning experiences at the individual cohort level.  You will drive outcomes and motivate the learners to achieve competence, confidence, and career readiness. The role is supported by the larger academic and curriculum teams to ensure an exceptional experience for each learner and instructional team member.  This role is full-time and remote.

Responsibilities

• Oversee the end to end learner experience for 10+ cohorts and 200+ learners in total, driving exceptional learner satisfaction and graduation rates
• Act...

About Company

Fullstack Academy is one of the nation's longest running and most reputable tech bootcamp providers. Founded in 2012, Fullstack Academy offers immersive, live online bootcamps in Coding, Cybersecurity, Data Analytics, DevOps, AI & Machine Learning, Cloud Computing, and Product Management. Fullstack Academy also offers the Grace Hopper Program, an immersive web development training program for women and non-binary students, in addition to partnerships with leading universities, organizations, and government agencies nationwide. We’ve helped over 10,000 graduates build fulfilling tech careers at companies like Google, Facebook, Amazon, Fortune 100 firms, and more. Fullstack Academy is headquartered in New York City but operates as a remote company with staff members located all around the nation. As a team, we work to consistently improve the student experience while trusting each other to do the right thing. United under the common cause of skilling and...