L2 Technical Support Consultant (Jefferson City)
SupportYourApp
Jefferson City, missouri
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our L2 Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional technical support vi emails
- Resolve support inquiries of various difficulties: L1 Support tickets, as well as resolve L2 Support tickets
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Identify and work with Bug Tickets, including escalating to the correct department while also working with the developers
- Gather required technical information...