Junior Operations Supervisor

Job Summary:

Shipa Ecommerce gives online merchants access to some of the world’s fastest growing and most complex e-commerce markets. We offer integrated freight, fulfilment, delivery and returns solutions, underpinned by easy-to-use digital integration: APIs and web interfaces that help to seamlessly integrate businesses with our powerful applications.

The primary responsibility of this role is the capability to articulate requirement documents and process flows for new solutions. You will be managing the operations at origin, and transit and destination. You will be critical to track and manage employee performance and generate appropriate reports.

Your Responsibilities:

• Produce standard operational procedure documents and manage them on daily basis to ensure high levels of customer service/satisfaction.
• Oversee the planning and execution of daily routes.
• Monitor real-time tracking systems to ensure...