Jr Customer Success Manager

The Jr Customer Success Manager, or JrCSM, is an basis position in our CSM Team for Sales & Marketing. Working closely with our Sales Account Executives (AEs), this role is the main point of contact for our customers throughout the customer life cycle. Building and maintaining long-term relationships with our customers, the JrCSM acts as a liaison between our customers and various departments within our company. The JrCSM assists their AEs in generating, monitoring, and closing potential sales leads as well as processing sales orders.

In addition, the JrCSM is a direct support for the Sales Operations Manager (SOM), tackling administrative tasks for Sales and Marketing as needed and requested by the SOM, including Social Media and Customer Outreach initiatives. This supports the continuous forward movement of the team, as well as boosting the JrCSM’s continued growth and knowledge gain of the inner workings of ETS Sales &...