ITSM Analyst

Our client is looking for an experienced ITSM Process Analyst with an Active or Interim Secret Clearance to join their team. In this role, you will be responsible for analyzing, defining, and improving IT Service Management (ITSM) processes to enhance service delivery and operational efficiency. You will work closely with IT leadership to evaluate current processes, identify areas for improvement, and implement best practices that align with ITIL frameworks. As a subject matter expert, you will facilitate workshops, conduct training sessions, and support the adoption of new processes across the organization while ensuring compliance with security regulations.

****Must possess ITIL4 Managing Professional Certification and ITIL4 Foundations Certification (Note: Applicants who bridged from ITIL v3 Expert to ITIL4 MP must still have ITIL4 Foundations Certification). No exceptions****

Key Responsibilities:

• Analyze existing ITSM processes,...

Job Summary:

As the ITSM Analyst, you will be instrumental overseeing the delivery and maintenance of IT services within REE Medical. In this role, you ensure service delivery processes are efficient and effective, liaise with internal teams, and support the implementation and coordination of ITSM processes, including, but not limited to: Incident Management, Change Management, Problem Management and Service Management. Reporting into the Director of ITSM and Data Engineering, your primary focus will be on ITSM configuration, coordination, documentation, and support of training. With your expertise in cross-functional collaboration, you will act as a liaison between IT and REE for service management requirements and prioritization. This position requires a knowledgeable and proactive individual who can collaborate effectively and communicate professionally with all levels of the business.

What is expected in this role:

• Creating, implementing, and...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a ITSM Analyst. The ITSM Analyst will support for the USMC Azure Mission Owner Landing Zones (MOLZ) and DevSecOps (DOS) programs which entails delivering an efficient and compliant architecture that will maintain Marine Corps Azure SACA 2.0 framework throughout the sustainment process.  This...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a ITSM Analyst. The ITSM Analyst will support for the USMC Azure Mission Owner Landing Zones (MOLZ) and DevSecOps (DOS) programs which entails delivering an efficient and compliant architecture that will maintain Marine Corps Azure SACA 2.0 framework throughout the sustainment process.  This...