IT Systems & Application Manager

The IT Application Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure, systems, and applications. This role combines technical expertise, leadership, and a customer-focused approach to ensure the reliability, security, and scalability of IT services. The IT Application Manager will collaborate with cross-functional teams, lead IT projects, and provide technical guidance to resolve complex issues.

Technical Support & Troubleshooting

• Provide first-line support for hardware, software, and network issues via phone, email, or in-person.

• Diagnose and resolve technical issues related to workstations, servers, and networking equipment to minimize downtime.

Infrastructure & System Management

• Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and...

The Application Engineer will provide support for the Market Management Systems (MMS) applications portfolio such as Security Constrained Economic Dispatch (SCED), Day-Ahead Market (DAM), Reliability Unit Commitment (RUC), Congestion Revenue Rights (CRR), QSE Training Simulator, etc. They will be actively involved in the design, development, testing, validation, and implementation of modifications and enhancements to MMS applications.

Job Responsibilities

• Member of the 24/7 Market Applications Engineering support on call team and supports, troubleshoot market applications and system on call issues.
• Assists in the proactive enhancements, improvements and issue remediation.
• Coordinate application set up and testing with QSEs, LSEs, REs as appropriate.
• Performs MMS model load testing on periodic basis and updates the model data in real-time based on established procedures.
• Design and Test MMS Interfaces and Web...