IT Service Management (ITSM) Analyst

Job Summary:

As the ITSM Analyst, you will be instrumental overseeing the delivery and maintenance of IT services within REE Medical. In this role, you ensure service delivery processes are efficient and effective, liaise with internal teams, and support the implementation and coordination of ITSM processes, including, but not limited to: Incident Management, Change Management, Problem Management and Service Management. Reporting into the Director of ITSM and Data Engineering, your primary focus will be on ITSM configuration, coordination, documentation, and support of training. With your expertise in cross-functional collaboration, you will act as a liaison between IT and REE for service management requirements and prioritization. This position requires a knowledgeable and proactive individual who can collaborate effectively and communicate professionally with all levels of the business.

What is expected in this role:

• Creating, implementing, and...