IT Service Desk Team Lead

3KeyLogic is searching for a detail-oriented IT Service Desk Team Lead to join our team and become an integral part of the support process for one of our clients located in Waconia, Minnesota.  This is an onsite position in Waconia. The IT Service Desk Team Lead will oversee the daily operations of the IT Service Desk, ensuring efficient and effective technical support for end-users and team ticket administration. This role requires a balance of technical expertise, leadership capabilities, and supervisory skills to partner and manage a team of IT support specialists, maintain service quality, and drive continuous improvement. This position will report directly to the onsite IT Service Manager.

Key Responsibilities:

Technical Expertise:

• Oversee and provide technical support for hardware, software, and network issues.
• Ensure the timely and effective resolution of user issues...