IT Help Desk Technician - Tier 1 Support
Frontline, LLC - Managed IT Services and IT Support
Los Angeles, california
Are you a tech-savvy problem solver who loves helping others? Frontline, LLC is looking for a friendly and enthusiastic IT Help Desk Technician to join our dynamic team! As a Tier 1 Support Technician, you'll be the first point of contact for our clients, providing top-notch service and solutions for their IT challenges. The salary range for this job is $50,000 - $58,000 per year, and is onsite at our location in Bubrank, CA.
Your primary responsibilities will include troubleshooting hardware and software issues, assisting with user account management, and maintaining a positive rapport with our clients. You'll be instrumental in making sure our customers feel supported and understood every step of the way!
Your Role Includes:
- Responding to client inquiries via phone, email, and chat with a smile.
- Diagnosing and resolving basic technical issues with a focus on friendly communication.
- Documenting tickets clearly and efficiently in our...