IT Client Service Manager (24-061)

CTI is seeking an experienced IT Client Service Manager to join our team. As the IT Client Service Manager, you will be responsible for overseeing the delivery of IT services to our clients and ensuring their satisfaction. You will work closely with our clients to understand their needs, manage expectations, and coordinate the resolution of any issues or escalations. This is a key role in ensuring the successful delivery of IT services and maintaining strong client relationships.

We are seeking a highly motivated and organized IT Client Service Manager to join our team. In this role, you will be responsible for overseeing all aspects of client service delivery, ensuring a smooth and efficient IT experience for our users.

Responsibilities to include but are not limited to:

• Manage and mentor a Junior IT Technician, providing guidance and support for their professional development.
• Track and prioritize daily IT help desk issues,...