IT / Audiovisual Support Technician

Under the guidance of the Director of Information Technology and working closely with the IT Systems Administrator, this role focuses on providing exceptional help desk/desktop support and managing media/AV systems and equipment in a higher education environment. The ideal candidate will possess a solid foundation in IT support, a keen understanding of audiovisual systems, and a dedication to facilitating a productive learning environment through technology. This position requires hands-on experience with hardware and software troubleshooting, as well as the ability to assist faculty and staff with setting up and operating equipment for meetings, recordings, classroom activities, and events.

Requirements

Key Responsibilities:

• Provide first-level contact and problem resolution for all users with issues relating to hardware, software, and applications. Resolve as many user-reported problems as expertise permits,...