IT Analyst (law firm experience required)

Responsibilities:

• Performs installs, moves and changes to office layout for PC's, software, printers, phones and network components.
• Communicates effectively, provides guidance and technical support for workstations, applications, procedures and break fix items; works with users, remote team members and peer groups across the organization to complete assigned work.
• Owns and provides timely resolution of all incident tickets and change orders.
• Helps with equipment installations, hardware racking, cable management and vendor support/oversight.
• Interacts directly, when needed, with the network engineers, enterprise application administrators and engineers, other office support teams, litigation support, application developers, information security, application support and training, and procurement and inventory tracking to determine the proper remediation for an issue.
• Sets up and quality assurance tests new hardware and...

Responsibilities:

• Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for escalations requiring software and hardware requests;
• Serves as customer service advocate to facilitate timely and high quality solutions and support; Promote new technologies;
• Plans, facilitates and supports meeting technology events and tools including video conferences, presentations, client meetings and special events; collaborates with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
• Installs and maintains computer software standards in accordance with departmental requirements and procedures;
• Maintains the operational availability of office computers and printers; maintains asset management system to ensure the accuracy and currency of Firm assets;
• Uses Firm call tracking technology, in conjunction with departmental best practices,...