Internet Service Provider (ISP) Manager

Native Network is seeking a dedicated and experienced ISP Manager to participate in and oversee the daily operations of our ISP team. In this role, you will ensure that our service standards are consistently met, technical support is provided efficiently, and customer issues are resolved in a timely manner. The ISP Manager will supervise and provide leadership to installation and support personnel and collaborate with management to continuously improve service delivery and operational processes.

KEY RESPONSIBILITIES:

Team Supervision and Leadership

• Lead, manage, and motivate a team of ISP technicians and support staff

• Ensure team members are properly trained and adhere to operational procedures and safety protocols

• Create and maintain effective schedules to balance workloads and ensure timely service delivery

• Provide coaching, feedback, and performance evaluations to improve team skills and customer...