Implementation Support Associate

NB: We're open to candidates on the West Coast, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe.

80% of the global workforce is a frontline worker; yet their work experience -how they work, how they connect with systems, with others, etc, - is fundamentally disjointed and difficult compared to desk based workers. 

Blink’s mission is to close this digital divide and enable distributed organisations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before.  Blink’s super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand. 

At Blink we close this digital divide and enable distributed organizations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never...

Covalent Networks is a rapidly growing SaaS company that delivers cutting-edge workforce solutions to Fortune 500 manufacturers. We are seeking a passionate, detail-oriented Implementation & Support Associate to join our team. This hybrid role will work with both our Implementation and Customer Support teams, ensuring that our clients receive the best possible service throughout their journey with us.

The goal is to become a Covalent subject matter expert. In the first few months, the focus will be on learning about the product and our users through training and fielding support inquiries. Within the year, the goal is to gain the knowledge and experience to manage full implementation projects. If you're excited about working in a fast-paced startup environment, thrive in a customer-facing role, and have a knack for technology, this position could be the perfect fit.

Initial Responsibilities:

Customer Support (60% of time)

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