Hotel & Ground Services Specialist

Job Summary

The Hotel & Ground Services Specialist is responsible for ensuring accurate and timely reporting of data, as well as establishing quality assurance practice benchmarks for air, hotel, and transfer services. This role will act as the main support system in the areas of product reporting and analysis of Crystal’s pre & post product standards.

Essential Job Duties

• Provides detailed passenger reports to hotels, ground operators, shipboard staff, and others as per the established schedule.
• Thoroughly reviews hotel rooming lists and air schedules to proactively solve for errors or gaps in guest journey and takes corrective action.
• Develops and executes controlled practices that ensure accurate pricing, inventory, and detailed information for global air and pre & post hotel/transfer program.
• Leads in the creation of Standard Operating Procedures (SOPs) as well as in the...