Hospitality Manager, Guest Experience

Through the lens of a luxury operator, the Hospitality Manager, Guest Experience will focus their time on developing a strong team, who achieves the overarching sales goals in a daily/weekly/monthly/annual basis, place a strong emphasis on engaging visitors and wine club members, and work as the lead on the Tasting Room floor to lead, inspire, and achieve exceptional team behavior, high level experiences,  and results.

In addition, this position will support and execute all activities related to meaningful and impactful special events that drive sales while building long term brand awareness and equity, guest loyalty, and positive community impact.

Best-in-Class Guest and Member Services and Trade Engagement:

• Develops and executes best-in-class consumer and trade experiences that complement and accentuate the DAOU wine experience.
• Implements a 360-degree approach to Guest and Member experience management to drive long...