Helpdesk Support Technician

We are seeking a dedicated Help-desk Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network related Issues. This role requires excellent problem-solving skills, a customer-service mindset, and a passion for technology.

Requirements

Key Responsibilities:

• Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues.
• Install, modify, and repair computer hardware and software.
• Identify and escalate complex issues to appropriate internal teams.
• Document and maintain accurate records of user issues and resolutions.
• Provide training and support to users on various software applications and systems.
• Collaborate with other IT team members to improve processes and enhance user...