Helpdesk Support Service Specialist, Junior
EMW, Inc.
Corpus Christi, texas
- Serve as the first point of contact for customers seeking technical assistance
- Identify issues, provide accurate information in IT ticketing system for each call
- Respond to incoming calls and messages in a timely manner throughout shift
- Follow all communication procedures, policies, and guidelines
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Work with customer to resolve issues
- Identify and escalate priority issues
- Contribute to creation of support documentation
- Attend meetings and training, review training material to stay up-to-date on changes
Requirements
- Security+ certification
- A+ certification
- Windows 10 Desktop Support...