Helpdesk Support Service Specialist, Junior

• Serve as the first point of contact for customers seeking technical assistance
• Identify issues, provide accurate information in IT ticketing system for each call
• Respond to incoming calls and messages in a timely manner throughout shift
• Follow all communication procedures, policies, and guidelines
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Work with customer to resolve issues
• Identify and escalate priority issues
• Contribute to creation of support documentation
  • Attend meetings and training, review training material to stay up-to-date on changes

Requirements

• Security+ certification
• A+ certification
• Windows 10 Desktop Support...