HelpDesk Level 2 support - Cherry Hill, NJ

Title: Helpdesk Level 2 support

Location: Cherry Hill, NJ

Duration: Fulltime

Salary: $Market (Best Possible)

Job Description:

• Provide Help Desk Level-1, Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• Design and implement network infrastructure.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule. ...