Helpdesk Analyst

Location: Remote

Position Type: Full Time

Schedule Available: 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven...

Location: Remote

Position Type: Full Time

Schedules Available: 10:00am – 6:00pm EST or 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a...

• Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Acts as an escalation point for vendors and managed service provider
• Maintain daily performance of computer systems
• Respond to email messages for employees/users seeking help
• Walk employees/users through problem-solving process
• Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
• Run diagnostic programs to resolve problems.
• Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Follow up with employees/users to ensure issue has been resolved
• Run reports to determine malfunctions that...

Location: Remote

Position Type: Full Time

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development....