Full-time
Help Desk Technician Level 1
Alcala Consulting, Inc.
Pasadena, california
As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.
What you will do:
- Technical Role:
- Close 15 tickets per day
- Onboard and offboard our client’s employees
- Transfer files and settings from and old laptop to a new laptop
- Wipe laptops that employees will purchase
- Set up new laptops and desktops for clients
- Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
- Perform password resets.
- Update distribution lists in Microsoft 365 and Google Workspace
- Create shared mailboxes in Microsoft 365 and Google Workspace.
- Install applications for clients...