Help Desk Specialist (Onsite)

Gwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

The Help Desk Specialist will be the first point of contact for users seeking technical assistance over the phone or through email. This role involves diagnosing hardware and software issues, providing solutions, and ensuring a seamless operational experience for all staff members.

Responsibilities

• Provide first-level support for incoming queries related to computer systems, software applications, and network connectivity.
• Troubleshoot and resolve technical issues, either by guiding users through solutions or directly resolving problems via remote...