Help Desk Specialist - Martinsville, VA

Title: Help Desk Specialist

Location: Martinsville, Virginia

Position: Contract (1 Month)

Rate: Best Possible

Summary

Covers L1 to L2 support in a three-tiered environment that can range from standard offices, to call centers and fulfillment warehouses. The technician is responsible for resolving help/service desk issues of moderate to high levels of complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to the next level of support.The individual in this position must have a good understanding and working knowledge of IT concepts, practices & procedures, and demonstrate an aptitude for staying abreast of all technologies in use within the organization. He/she must consistently demonstrate quality customer service and professionalism and have the ability to relay their experience and judgment to plan and...