Help Desk Admin

LV Petroleum is seeking a Help Desk Administrator to provide technical support to our team, ensuring the efficient functioning of our IT systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing support tickets, and maintaining user systems.

Key Responsibilities:

• Provide timely technical support to staff via phone, email, and in-person
• Diagnose and resolve hardware/software issues for employees
• Manage, prioritize, and resolve support tickets in a professional manner
• Set up and maintain workstations, including installation and configuration of software
• Assist with system upgrades and patches
• Document common issues and solutions to improve internal support knowledge base
• Ensure proper security measures for IT systems

Requirements

1-2 years of experience in a help desk or IT support role

Familiarity with...

Position Title: Help Desk Admin (Level 2)

Company: ACT1 Federal

Location: Honolulu, Hawaii

About ACT1: ACT1 Federal advances our Nation’s and Allies’ missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safe and more productive and inclusive place.

Job Description: The Help Desk Admin (Level 2) will provide advanced IT issue resolution, hardware and software setup, and user support, and address the diverse IT needs of Daniel K. Inoyue Asia Pacific Center for Strategic Studies staff, faculty, and participants. Level 2 Help Desk personnel handle more complex problems and escalations. These teams are crucial for maintaining user productivity and ensuring timely resolution of IT issues.

**THIS POSITION IS CONTINGENT UPON CONTRACT AWARD**

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