Healthcare Concierge Specialist

Applicants must be located in Plano, TX.

The Healthcare Concierge Specialists is responsible for providing contact center based multi-channel guidance to Zelis SmartShopper health plan and employer group clients’ members (consumers) who are ‘shopping’ for medical procedures at cost effective facilities. 

The ideal candidate should be able to independently communicate, educate, document, and report on all member interactions with minimal supervision. 

Essential Duties & Functions:

• Answers inbound requests from health plans and employer group clients
• Documents and communicates information to consumers, including answering inbound calls, emails, or chats; and placing outbound follow up calls, emails or chats and/or responding to consumers emails or voicemails in a timely manner.
• Corresponds with consumer’s health insurance carriers to obtain, validate, and confirm...