Head of Customer Experience (Buffalo based)

We are currently seeking a Head of Customer Experience based in Buffalo, New York. As the Head of Customer Experience, you will play a critical role in defining and implementing strategies to enhance the overall customer experience and drive customer satisfaction.

To learn more about our executive recruitment and headhunting services in Buffalo, New York, please visit our page: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-buffalo/

Responsibilities:

• Develop and execute a customer experience strategy that aligns with the company's overall objectives.
• Define and implement customer experience standards and ensure their adoption across all customer touchpoints.
• Identify and analyze customer insights and feedback to drive continuous improvement and enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and address pain points in the customer journey and develop...