Guest Services - Practice Manager - Veterinary

Fetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Practice Manager. Is your passion making sure that each and every guest has an excellent experience? If you answered yes, this is the opportunity for you to shine.

The Practice Manager of the Guest Services Department is in charge of the guest services representative team and is required to lead by example. They are responsible for delegating guest services duties and assignments, coordinating schedules, monitoring guest interactions, incoming and outgoing calls ensuring guest satisfaction. They delegate daily responsibilities on the floor and work directly to guarantee that our guest and patients are responded to in a professional and empathetic manner. The guest services practice manager keeps the department functioning smoothly while anticipating potential problems before they arise. They are an advocate for their team members and can step in to assist whenever...

Fetch Specialty & Emergency Veterinary Centers is seeking an Assistant Practice Manager for our client services department.

The Guest Services Practice Manager will work in conjunction with the Hospital Director to provide comprehensive leadership in the development and execution of the guest services department. 

Essential Functions

• Direct and supervise guest services team members in an active leadership role to ensure team success (70% “on the floor”, 30% office/clerical environment)
• Recruit, interview, hire and train an exceptional GSR team
• Expand and enhance the retention strategies to include career development, succession planning and engagement
• Develop and implement a training program for the GSR team in alignment with the Fetch mission, vision, values, and strategic plan
• Provide leadership and training to the GSR team which facilitates the work of the...

Fetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Practice Manager. Is your passion making sure that each and every guest has an excellent experience? If you answered yes, this is the opportunity for you to shine.

The Practice Manager of the Guest Services Department is in charge of the guest services representative team and is required to lead by example. They are responsible for delegating guest services duties and assignments, coordinating schedules, monitoring guest interactions, incoming and outgoing calls ensuring guest satisfaction. They delegate daily responsibilities on the floor and work directly to guarantee that our guest and patients are responded to in a professional and empathetic manner. The guest services practice manager keeps the department functioning smoothly while anticipating potential problems before they arise. They are an advocate for their team members and can step in to assist whenever...