Global Services Engineer

Qualifications

•Front-line technical support or related service experience

•Must possess experience with VoIP Telephony technologies

•Must have experience working with ITSM system, such as Remedy

•High energy and motivated individual with prior work experience in ITIL based culture

•Experience supporting global customers, working with a wide array of individuals from ends users to customer’s business executives

•Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources

•Flexibility and willing to work non-standard hours on occasion to meet customer demands

•Methodical troubleshooting skills

•Proficiency skills with Microsoft Excel and Word to support updating technical documentation and Run Books

•Experience with VoIP PBX administration (ex

•Avaya Unified Communications, Cisco CUCM,...