Global Patient Call Center Manager

Establish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.

Requirements

• Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes
• Be a client advocate and collaborator, working as a partner
• Keep informed on regulatory and compliance obligations
• Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024
• Be a...

Estabish patient and referral calling operations from Guyana to support our comprehensive revenue cycle management model for HME, infusion, and home health providers. Develop and optimize workflows from the ground up (including creation, documentation, training and monitoring), and identifying key areas for success. Collaborate closely with country managers to establish and integrate Prochant’s company culture in the new location. Aim to expand the workforce to over 100 FTEs by the end of 2024 through rigorous training and development initiatives.

Requirements

• Educating, coaching, and auditing operational team toward production, quality, and other KPI outcomes
• Be a client advocate and collaborator, working as a partner
• Keep informed on regulatory and compliance obligations
• Work closely with country manager and on-site resources to build Prochant culture, expanding to 100+ FTEs by end of 2024
• Be a subject...