General Manger (Miss J's Cafe)

The General Manager at Miss J's Cafe is responsible for overseeing all aspects of the café’s operations, ensuring excellent customer service, high-quality food and beverage offerings, and a positive work environment. The GM will manage staff, enforce policies, maintain budgets, and drive revenue through strategic planning and community engagement.

Key Responsibilities:

• Team Leadership & Development:
• Lead, motivate, and manage a team of front-of-house and back-of-house staff.
• Provide ongoing training to ensure staff understand menu offerings, customer service expectations, and operational standards.
• Conduct performance evaluations, recognize achievements, and address any employee issues promptly.
• Foster a positive, respectful, and collaborative work environment.
• Customer Service Excellence:
• Ensure that every customer receives exceptional service from all...