General Manager (Bojangles)

Primary Responsibilities:

• Leadership & Staff Management:
• Manage, train, and develop all staff, including shift leaders, crew members, and other team members.
• Ensure that employees maintain a high level of motivation and adhere to company standards.
• Conduct performance reviews, provide feedback, and implement corrective actions when necessary.
• Foster a positive, energetic work environment that aligns with Bojangles' culture.
• Customer Service:
• Oversee customer service practices to ensure high levels of satisfaction.
• Resolve customer complaints and issues promptly and professionally.
• Ensure that all food quality and service standards meet or exceed company expectations.
• Operations Management:
• Oversee day-to-day operations of the restaurant, including food preparation, inventory control, and ordering.
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